Legal

Privacy Policy

Effective date: January 1, 2025

Welcome to Moveet. Your privacy is important to us. This Privacy Policy explains how Moveet ("we", "our", or "us") collects, uses, and protects your information when you use our delivery platform, mobile app, and related services.

1. Information We Collect

Information You Provide

Name, email, and phone number when you register
Pickup and delivery addresses when placing orders
Payment information processed via secure third-party providers
Messages and feedback you send to our support team

Information We Automatically Collect

Location data from riders to enable real-time tracking
Device information: IP address, browser type, OS
Usage data: how you interact with our app and website

2. How We Use Your Information

Match delivery orders with available riders
Provide real-time tracking for senders and recipients
Process payments and send order confirmations
Improve our platform and customer experience
Comply with legal obligations and ensure platform safety

3. Sharing Your Information

We do not sell your personal information. We may share it with:

Riders — to fulfil your delivery
Payment processors — to complete transactions
Service providers — analytics and infrastructure partners under strict data agreements
Authorities — when required by law or to protect our rights

4. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal requirements. You may request deletion of your account and associated data at any time.

5. Your Rights

Access and review the personal data we hold about you
Request correction of inaccurate information
Request deletion of your account and data
Opt out of marketing communications at any time

6. Security

We use industry-standard encryption and security practices to protect your data. However, no system is completely secure. We encourage you to use a strong password and keep your account credentials private.

7. Children's Privacy

Moveet is not intended for users under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@moveet.delivery

WhatsApp: +233 548 215 801